• Please contact us at contact@qialinocases.com within 3 days of receiving your product if there’s any problems.
  • Provide us photos of the issue and we will try our best to resolve it for you.
  • Please provide us the order number when you contact us.
  • We do not accept returns or refunds without a valid reason.
  • Return needs to be processed within 7 days upon our confirmation.
  • Return shipping cost will be borne by buyer.
  • If product returned is damaged or worn upon inspection, a refund may not be approved.
  • Original packaging, accessories and purchased item needs to be returned. Failure to do so will result in partial refund.