About QIALINO

Company Profile
QIALINO is a well-known mobile phone case and MID case manufacturer in China.

With its unique design, top quality leather material, exquisite workmanship and outstanding team, QIALINO has grown to become one of the most popular case brand in just 3 years.

QIALINO’s aim is to give customers the best products and services.

Payments

What is the currency shown on your website?
All products are sold in US dollars.

During checkout, the currency will show as USD.

Paypal Checkout

What payments do you accept?
We accept credit/debit card payments as well as payments via PayPal. Most credit and debit cards which carry the Visa, Mastercard and American Express logos are welcomed.
I don't have PayPal. Can I pay with credit card?
Yes! Please follow the below instructions.

NOTE: This option may or may not be available to your country. Best option is to signup for PayPal and pay through it.

Instructions

1. Click on “Proceed to PayPal” in checkout.

Proceed to Paypal

2. In the next Paypal page, click on “Pay with my credit or debit card” and fill in your credit card details. The whole process occurs in Paypal. We do not track your credit card details.

Pay with credit or debit card

On a newer version of PayPal, it will look like this:

2016-11-09-11_37_01-paypal-checkout-log-in

How secure is my payment?
All payments via credit or debit cards occur in a secure environment which uses 128-bit SSL technology.

Shipment

Where is my purchase shipped from?
All purchases are shipped directly from China to you.

Will I receive an order confirmation?
Yes, you will receive an order processing email, followed by an order tracking email.

I didn't receive any emails.
If you’re using Hotmail.com, then that is likely the problem. Check your spam/junk folder for the emails. If it isn’t there, contact us so we can resend it to you.
How do I track my shipment?
After your shipment is sent, you will receive an email with a direct shipment tracking link.

Shipment tracker is not working!
It takes some time before shipment info shows up on tracking website.
Why is there no tracking information in my country?
When the parcel arrives at your country, some local postal service do not track them or provide incomplete tracking info.
Shipment tracker says it has arrived in my country but why have I not received it yet?
There may be a delay at your local customs. If it’s taking longer than it should, please contact your national or country courier company to expedite the issue.
I bought something from your website in December but I haven't received it yet.
December is a hectic period for shipments, therefore your shipment may experience very long delay.